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Justin takes a long and steady approach to his working with customers as a sales consultant at Toyota of Naperville. Above all he works very hard to make sure that the customer’s experience at the dealership is not only the best possible experience to be found in the automotive industry, but also the best part of their day. To meet this goal of understanding what makes each individual customer tick, that is how to best serve them, he makes sure to treat each customer as an individual and listens to their story.

This approach has lead to a huge amount of success for Justin and a nearly unmatched mark of satisfaction among the customers he’s help over the years. As motivated as Justin is by the usual rewards bestowed upon a sales consultant, he works harder knowing that at the end of the process and when the delivery of the car is made, he will get a welcomed smile from that customer. However, his relationship with the customer doesn’t end when the sales paperwork is filed. Justin is famous for his follow up calls to check up on the car and driver are getting a long. If you would like to work with Justin, please contact him today.

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The most important thing to Peter when working with a customer is that he hears and understants all of their concerns. He hasn’t lasted this long in the highly competitive world of retail automotive sales by jumping to conclusions and forcing his preconceptions on customers. Purchasing or leasing a vehicle is a major deal. The worst thing that can happen is that a customer feels pressured or backed into to choosing something they aren’t 100 percent positive on.

Beyond the ability to actively listen to each of his customers, Peter also has a keen eye for detail as well as one of the strongest grasps on the entire Toyota roster of vehicles. One of this proudest moments as a Toyota of Naperville sales consultant was when he helped a set of parents purchase a vehicle as a surprise graduation gift for their son. He helped walk them through the inventory and used the information he learned about the couple’s son to be able to make a perfect recommendation. If Peter’s style seems like it would make your buying experience at Toyota of Naperville easier, please contact him today.
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Russ has been working at Toyota of Naperville for five years. His approach to working with customers is to take a more laid back approach. It’s an exciting notion to be searching for something that is going to so closely associated with a customer’s identity. It is not uncommon for Russ to receive a hug from a customer because he worked so hard to keep the pressure off of them and staying true to his “No Fuss Russ” moniker that was given to him by his teammates at Toyota of Naperville.

Among Russ’ most prized skills are his ability to understand exactly what his customers are looking for and his encyclopedic knowledge of everything Toyota. Russ, and the rest of the Toyota of Naperville staff, live and breathe the automotive industry. When a customer comes in with a rough idea of what they are looking for, Russ has a knack for filtering out the confusion and getting right to the heart of the matter. If Russ sounds like the sales professional you would like to work with, please feel free to contact him.

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