The entire experience couldn't be better. Seldom have I been so impressed with a dealership - from customer service to facility cleanliness as well as the unique and massive layout to the final pricing...Toyota of Naperville 'GETS IT! Bravo to everyone for working so seamlessly and collaboratively. Harvey, with his quiet demeanor, LISTENS and he is committed to making ... ing it all work for you. NO pressure - I was looking at four other dealerships, but I made the purchase at Toyota of Naperville because of the way everyone works together to 'make it right'. Hats off to Mark Witt for understanding the hour plus drive for me to get there, and making a final price offer 'that I couldn't refuse'. Great folks are the foundation of a great place! Keep it going!!
I walked into this dealership decided on a car (blue camry). Drove it around for a while, decided on a price, etc. Then my Dad and I happened to walk by an Avalon, and after a small discussion between ourselves we decided that's what we wanted instead. The dealer had every right to be frustrated with us but he acted very professionally and within the hour we were ... driving away in my new Avalon. To top it off I got a great deal on my trade-in for a Corolla (best cars for resale value). Anyway, the experience turned me into a repeat customer.
Great to work with. I found the car we'd been looking for during an on-line search and the price was right for us. Justin Buck, our salesman, was very knowledgeable about the Prius v, especially the more sophisticated technology features of the car. Justin, i feel, went above and beyond in helping us to understand them.