It wasn't our plan to buy a car at all, we were actually more interesting how we can trade in our old car and possibly buy a new car. We found a car that we liked (new Toyota Camry 2011), and it turned out that we were given a really good deal. We accepted it. We were very happy with the price and estimated monthly payment. While we were waiting the final contract ... , the guy who worked closely with our sales girl, came back and offered us higher price instead because he didn't calculate everything correctly first time. We were very disappointed at the end cause we had to pay higher price and not the one we were given for the very first time. We went home without buying a new car and thought about everything......while we were disappointed on one side cause they couldn't give us the price that was offered first time, we found that it was still kind a good deal for us - and came back tomorrow to close the deal. Of course, they were all very sorry for what happened and we know that these things are happening, but at the end we are the ones that have to make a payment every month. All in all they were all very friendly and they were trying to do their best. Maybe that is why we came back, bought the car and even referred them to our friend - who also ended up buying a new car.
Very satisfied with the service from Russ, Brian and Gary, the aftermarket person who tried to sell the undercoating option was pushy but after I firmly said "which part of NO do you not understand" and took my check back, he backed off. All of the other people I would highly recommmend.