It took almost two hours for an oil change! After an hour, I asked when it would be finished. I was told soon. I will admit I got a little snippy because I was tired and hungry after working a full day. I was also annoyed they didn't tell me it would be such a long wait. I would have simply returned the next day. So I admit I was snippy. Finally, one hour and forty ... forty minutes later my (new-less than a year old) car is finished. I go to get in it and notice a big scratch on the drivers door that was absolutely NOT there when I arrived. Needless, to say, I will never, ever, ever return and I would NEVER reccomend this place to anyone. I'm only hoping that is the only damage they did to my car. There are some really sick people out there! Beware because some or at least one works at Naperville Toyota!
Geoff Sidlow was extrememly helpful in selling me my first vehicle. He was patient, easy going, and resourceful. I'd reccommend Geoff to anybody seeking to purchase a car.
I am from Central Illinois and made the 2 hour trip to Naperville for my second purchase of a Camry from Dave. I had worked out all the details with Dave before I made the drive and knew I wouldn't be disappointed when I got there. I really tried to buy local this time, but was very disappointed when I tried. The customer service at your dealership cannot be matched .... I drove away knowing that if I did encounter a problem in the future it would be taken care of. My biggest regret is that I cannot bring the car back to your dealership for the scheduled maintenance as I did with our other Camry. Yes, I made the 2 hour drive knowing that the car was going to be properly taken care of by your service department. I know it will be years before we will be in the market for another car, but be sure we will recommend your dealership and Dave to all our relatives in the Chicagoland area.