We appreciate the attention and service provided to us by Justin Buck, our sales contact, he was excellent and a plesure to work with him as well as the rest of the staff (David Castellanos and David Kabanda).Justin was able to exceed our our expectations/needs in leasing a new Toyota Highlander and we feel he went beyond norm to help us and made sure we were happy ... with our decision, and we were.We will continue to do business with this dealership and espescially Justin Busk.
Both Jacob and David went out of their way to make sure we were satisfied. They fully explained all options for their respective area and worked together to make sure we did not have any lingering questions. Jacob was very pleasant and cordial and went out of his way to find the car we came in to initially purchase. As it turned out we picked out the car which was on ... display ten feet from his desk. Thankfully we were provided with the leather option we did not know could be added. We made the decision to purchase. As the car was being removed from the showroom for our test drive, two customers were laying in wait for the same car if we decided no. This is our first purchase from Naperville Toyota and so far it seem like a class outfit! Also thanks to the finance person who closed our transaction with full explanations of all services and options.
I recommend Jacob Basathia because of his Customer Service. When we first came in, he asked us what car we were looking for, and then took us to all the colors of that same car and model. Whenever we had a question he found a way to find a good way to answer it. Also, his Quality of Work is very positive. We looked inside the car, he did all the paper work only ... y leaving us a little, and finaly, he did not mess up anything --- nothing! He is very respectful and talked very kindly with respect. He found out the perfect price that we wanted on our new car. He did not argue on the price we wanted (he only reasoned why the price was not so great.) Our overall experience was very fun filling and filled with excitement. Without Jacob, we might not have found the perfect Toyota car!