Everyone worked so hard to help us get the exact car we wanted at the price we wanted. When a problem with our previous bank came up David Castellanos went to work and solved our problem with kindness and respect. David Zisk was patient and attentive as we took a while to finally come in ;) Karen Pannell happily changed paperwork and gave us a loaner we wanted when we ... had care package done on our new Venza. Thank you ALL :)
I had a very good experience buying my 2008 Prius from Kareem Thomas. He was knowledgeable and understanding. Several times, I considered backing out and I never felt pressured to take the car or lose a good deal. He selected the ideal car for me. I really love the mileage and the interior features. I would definitely buy another vehicle from Kareem. The only issue ... issue that I had was that I was told that I would receive a 7-year, 100,000 mile warranty with the car. The car did come with said warranty, however there was a caveat which was that the warranty started from the date of original ownership and not from the date of my purchase, which I read about on my own later. As a result, my warranty is really only for 3 more years, but I likely would have purchased it anyway with only a 3-year warranty. I know that Toyota cars tend to run for hundreds of thousands of miles with zero issues, and I'm counting on this in the long-term with this wonderful car.Thank you Kareem and Toyota!
Mike Beck was very pleasant to work with and gave us a decent price on our new Highlander. While the price wasn't as good as I hoped it could be, we both left with a price we could live with. Mike's attitude made the difference for us between walking to another dealer to get a better deal or making the sale on the car we wanted. It was very low pressure (until we got ... to the business manager) and we enjoyed that. The only reason Toyota of Naperville is marked good instead of great was the high pressure from the business manager to sell us on extended warranties and service. We thought we were going to talk financing options but instead got a lengthy sales pitch on extended warranties and never really got much from him on financing options.