Tim was very patient and helpful with our undecisiveness. He wasn't pushy, nor was he dismissive when we told him we were "just looking." He took the time to explain the difference in vehicles and options; and when he did not know something, he didn't pretend he did - he took the time to find out the answer for us. Thank you again.
It was overall a pleasant experience we had with Toyota of Naperville, especially the way Russ Harris took care of us and on his quality of work.
From the moment that my wife and I met Chris Davis we knew that he was a class act. He took his time with us and explained everything about the model car that we were interested in purchasing during our first visit. When we left the dealer my wife and I were both amazed at how down to earth and relatable Chris was. He followed up with us as he said he was but never ...ver asked us what he needed to do in order to sell us a car. Chris instead asked us if we had any questions about our experience and if we had any questions that he could answer. When my wife and I finally decided to purchase our new car we went back to see Chris. We happened to come on Chris's off day and so we had to work with one of Chris's associates. This is when we met Ulises the Sales Manager. He had our car appraised and gave us an offer on the car that we wanted all within 15min. There was none of the typical going back and forth that a "normal" dealer puts you through. He gave us his best offer and told us this is the best that I can do and I'm not going to be able to do any better. My wife and I were so pleased with the deal that we placed a deposit and told Ulises that we would be back later that evening to purchase the car. This is where Chris went above and beyond. Chris came in on his day off to be with my wife while she waited on the finance people to complete the purchase. He spent all the time that my wife needed to understand all the features on her new Highlander and this time included staying after the dealership was closed. So to say that our experience was anything less than amazing at this dealership would be telling a lie. Chris was amazing and so was Ulises. Chris is a great guy and anyone looking for a Toyota should go see Chris, they will be extremely satisfied with their experience!