I felt that Jacob was very HONEST and personal. When I thanked him for making sure that I was comfortable in the car that I was purchasing he told me a quick personal story that hit home. He assured me that he would never sell me a car, especially as a young female, unless I felt as safe as I did. He is awesome and offered all assistance and information that he could ... . If he did not know information off hand he made a point to find out for me.
Russ spent time explaining the various options to us, took us out for a couple of test drives, and helped to close the deal. We felt like we got the attention that we needed and got a good deal.
We drove back home from dropping my car off for service at a Buick dealership. Drove by the Toyota dealership. Since we had talked about replacing my wife's car, we stopped by -- I wanted her to see the Venza, which I had seen at my work's parking lot -- to see if she liked it. Well, she did. So we decided to do a test drive. Dwight was very friendly and very patient ... ient with us. We test drove, we asked them to check out my wife's car while we did the test drive. We liked the Venza, so we agreed to come in and talk more.Customer Service: great, everybody very friendly, very relaxed atmosphere, no pressure, despite it being a Saturday and having plenty of customers.Quality of Work: didn't rate, didn't applyFriendliness: see customer service, everybody was very friendly, we went for the after market parking sensors and navigation system, Erin from after market parts explained the options and showed us what they would look like.Overall Experience: well, read all of the above :) I think you can tell that we were pleased!Price: I do think we overall got a good price with a minimum of haggling. Don't like haggling over a $100 here or there, but what really ticks me off is if they start out with a low ball offer -- either for the new car or the trade in. The selling price they initially offered was in the ballpark, but the trade in was several thousand too low. When I expressed my disappointment, they went to KBB online, picked "fair" (it's really in "good" condition) and low and behold, the trade in value was several thousands higher. They quickly redid their offer, but at that point I wanted to go home and check the numbers myself on my own computer. Besides this initial offer for my trade, pricing and the negotiations (really just a series of very friendly phone calls) went really well and I didn't feel they wanted to take advantage of us.