A Very Good Experience From Start to Finish!I bought a brand new Highlander and I had a truly great experience all the way through! This is really a top-notch dealership - far better than any of the other dealers I visited in my search process. I worked with Tom Clancy and I visited this dealer several times before I actually purchased the vehicle and each time was a ... a good experience. Tom didn't want to just sell me any car, he wanted to make sure I was getting the right car and was patient with me during the decision-making process. I called before I visited each time and made an appointment, and Tom parked the vehicles that were matching my criteria in front so they were ready for me to test drive when I arrived. We went on several test drives and Tom knew all about the features of each car. I didn't know about the test track in Naperville, but that was pretty neat that I could test drive the cars there. The negotiating process was smooth and up front and they didn't use any gimmicks that seem to be all too common at other dealers these days. I feel like I got a great deal with what they gave me for my trade-in and with what I paid for the new car. On the day that I bought the car, I called ahead again because we had already agreed on a price, and they had everything ready when I arrived and it was a seamless process. I had to meet with several people, as you always do when you buy a car, and every one of them was competent and polite. This dealer seems to have an efficient system in place for purchasing a car, which is a lot different from some of the horror stories I've heard from my friends who recently bought cars from Hyundai and Ford. To top it off, they had my new car washed and spotless by the time I was done with the business part of buying the car. Tom put on my new license plates and even helped me move my stuff from my old car to my new car. Then he showed me how to work all of the features of the new car and even configured my phone for the Bluetooth. I certainly wasn't expecting that buying a car was going to be this enjoyable and smooth.Overall, I give them an A+ and I would highly recommend this dealership. **If possible, try to work with Tom Clancy when you go there because he was very honest and, by far, the best salesperson I've dealt with in a long time!
I was reticent to go to Toyota of Naperville becaue of its enormous (read intimidating) size, but actually, the size of the sales floor and service area turned out to be a great advantage. I received an excellent tour of the vehicle in the (warm in the winter!) showroom before taking a test drive. Chris Davis was a FABULOUS salesperson, who ended up feeling more like ... a friend than a salesman. He was very patient as I struggled to choose between two different vehicles. I was even able to drive one home and keep it overnight. As a result, I felt very confident in my final decision. The buying process was simple--with negotiations going on until I felt comfortable and satisfied that I got a good deal. The follow-up has also been excellent, by my wonderful salesman (Chris) and by the service department. Thank you, Toyota of Naperville!
I want to take this opportunity to thank Mr. David Zidlicky for all his help during my purchase of a 2011 Toyota Camry, and explain why I would rate him the highest in all areas, 1) professionalism - from greeting to test drive, David was very professional and thorough in going through all details. 2) accommodating - unlike most salespersons I have met at other places ..., David listens more and work arond my needs rather than keep going with the standard sales pitch. 3) friendliness - David is very friendly, and leaves the impression that you can count on him. Glad I went to Toyota Naperville, and I am lucky to have worked with David. I will definitely go back there for my future auto needs, and recommend my friends to this place, and look for David. Happy holiday! Jordan