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In the past 5 years my husband and I have gone through 5 cars. Once we realized the days of sports cars and sedans were definitely behind us, we were ready to settle on an SUV. I had been absolutely dreading getting a new car (again) because every experience left me feeling like I had been ripped off somehow. After this winter's first snowfall, we realized that our ... rear wheel drive car was just not going to cut it this winter. So we dusted off our research and quickly agreed upon the Toyota Sequoia.We already had been quoted a price when we walked in. Abid Khan was our sales person and he was fantastic. He was totally professional and knowledgeable. He went above and beyond in helping us understand our car. He took the time to review all the features of the car with my husband the night we got the car and offered to do the same for me the next day when I could come back on my own without the kids. He was very thorough and did not make me feel rushed - even though he had already sold the car and dealing with me kept him off the floor! He followed up with us a few times over the following weeks to make sure we did not have any questions and to be sure we were happy with the car and our experience at Toyota. Working with Abid make the dreaded experience of getting a new car actually pleasant.
We had a very pleasant car buying experience. From the phone call with your internet person Sara to the final paperwork with John. We must say our salesperson David went above and beyond. He was professional, friendly and informative. We laughed, negotiated and both parties walked away feeling pretty good. We did not feel pressured to purchase David gave us reasons ... why the vehicle we were looking at was not just a good buy but the best purchase we could make in our price range. He also pointed out things that were a plus on our vehicle that we had not noticed and or thought about and we thought we had did a really good job researching before we got there. He knew his product. We had bought from this dealership before and hope to do so again in the furture, after dealing with David and his team I know why I came back.
I have visited many dealerships, and really enjoyed working wih Alan. He was not pushy or manipulative.but instead genuine and kind. I knew what i wanted and how much i could spend, and Alan and Dave made it work for me. I would highly recommend toyota of naperville and Alan Vilma to friends and family.