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Chris was very friendly, honest (rare to see in a sales person)and timely. They encouraged to drive the vehicle before i take any decision. They were ready to loan the car for a day so that i get to know more about the vehicle before i take any decision. The price was good compared to other nearby dealers.
Larry Dulik was nothing short of spectacular. He made the process as painless and easy as possible. He actually changed my perception of what a car buying experience could be. He catered to our every need before, during and after the sale. He cut through all the negotiating BS to simplify the process. He explained all the features of the car before we driove away in ... in it even though it was well past the dealership closing time. We had a problem with something missing once we had bought a new Toyota Siennna and he made sure we received it with no questions asked. We loved working with arry so much we ended up buying a second used car from him ad this same dealership.
As I stated above, I dealt mainly with Matt George. He was the salesman and an excellent one at that. I like dealing with Matt, because he let you select what you wanted and not what he thought you should have. When I went into Toyota of Naperville, I knew exactly what I wanted, and got exactly that at an excellent price. Even though Shannon Garofalo was the internet ... person for email exchange and not the direct salesperson, she obtained all of the information concerning the car that I was looking for prior to the sale and answered or got answers for my concerns prior to my visit to Toyota of Naperville and her efforts are appreciated. There was also a lady that I talked to concerning sales of optional equipment and I can't remember her name, but she was a great person to deal with also. The final person that I dealt with was a fellow named Gary Jaros. He handled car payments, sales tax, and any other financial matters. Gary really knew his business and was a great person to deal with too.Overall, Toyota of Naperville is a good place to do business. The areas where discussions between buyers and sales people occur have adequate privacy, so all of your personal information doesn't get broadcast to everybody else. Also, the sales people there act like they want to do business with you by asking if they can help you as you enter the front door of the dealership. That's important to me because I visited some other dealerships where the sales people would not even talk to you or even ask you if they could help you. With those types of dealers I just walked in and walked out. Anyway, Toyota of Naperville is a very good place and I would go there again when I need another car.