Recently, my wife and I did as much homework as time allowed in order to purchase a 2013 Limited Highlander. We asked a limited amount of distinguished Chicagoland Toyota dealerships to make the ?very best proposals possible on the Highlander we wanted in order to (not only) win over our business but also begin or continue an ongoing customer / dealer relationship for ... the future. Naperville Toyota stepped up to the plate and countered the very best proposals I received from other dealerships. First, I was very pleased with the friendly and reasonable first proposal made by Ivon Correa followed by the equally friendly conversation and winsome negotiations of Tom Gregg, the Internet Director. The internet and phone conversations convinced my wife and I to come to Naperville Toyota ready to potentially do business. Second, the attentive Sales Manager Peter Murray assisted us when we arrived and directed us to the sales consultant Kris Kosinski. My wife and I thought Kris was a special, thoughtful person. Kris was pleasant, reasonable, VERY knowledgeable, and not phony or pushy. We were impressed that Kris encouraged us to actually ride in the vehicle of our choice before we made any final decisions and negotiations. My wife REALLY appreciated that! Kris took us to the cool test drive outdoor facility near the dealership where my wife and I got to drive the Highlander amongst a great variety of terrains. Kris wanted to ensure that we were comfortable in and with the vehicle before we were ready to purchase. Before saying yes to the new car, my wife was set on getting our meticulously kept used Toyota vehicle traded in to Naperville Toyota in order to apply the amount received towards the Limited Highlander we wanted. Through very reasonable and civil negotiations, Kris with the backing and advocacy of Tom Gregg won my wife and I over, and we received a proposal we both were pleased with! Not only that, but my wife and I look forward to getting all our subsequent customer service taken care at Naperville Toyota. Third, after Kris' help and preparation, he escorted us to meet with Gary Jaros, the Business Manager. I am telling you, I work for one of the most popular retail businesses in the U.S. that has friendly, upbeat, customer-centered employees at its core. Gary would fit right in! Who would expect this from a business manager? Gary is outgoing, upbeat, real, even humorous—yet professional at the same time. He efficiently got us through the seamless finance process that he helped make enjoyable. Gary also proactively communicated in detail with clarity what my wife and I needed to know about the available extended warranties applicable to our 2013 Limited Highlander. We saw the justification of these warranties especially in light of the unbelievable technology that the new Limited Highlanders employ! My wife and I negotiated with Gary and he reasonably and generously won us over. Fourth, Kris then escorted my wife and I to meet Push Singh, the Product Specialist to help instruct,and assist us in the technological aspects of the Highlander. Mr. Singh is the right man for the job! Push was very friendly, RESPECTFUL, patient, well-informed, and professional. He is a person you feel like you could stop by and see at the dealership on a random day and he would be willing to take time out with a smile and earnest willingness to help you out. Fifth, I appreciated the fact that Kris Kosinski did not abandon us after the sale but remained an active, helpful, and very hospitable presence throughout the evening and encouraged us (along with a follow up call!) to contact him any time in order to help us in any way. Finally, my wife and I commented how much we enjoyed the new meticulous Naperville Toyota facility including the spacious and hospitable service waiting areas with the complimentary coffees, bottled waters, and comfortable, business-friendly work stations.
Dana is very friendly Toyota sales person. He worked two days with me. His hep was great on the selection and the decision of buying the Toyota Venza. Thank you Dana....