Set up an appointment with Dave Zidlicky, throught the internet. Spent time test driving three toyota models and asking a million questions, no I never met Dave before. Dave had the answer to everything I asked about the cars and the dealership. He was both patient and friendly during our two hour meeting, (considering he was dealing with me this in itself was an ... an event). Yes I did wind up buying a new Toyota Camray SE that day. Yes I would recommend Dave to anyone who is looking to buy a new toyota. Yes, it was a pleasant experience not like what I expected to encounter. Bill C
The experience I had with my salesman, Larry Dulik, was extremely pleasant. Larry was a down to earth person with a no pressure approach. Dealing with the finance manager, Suha Oner, was a different story. Suha packed in an after market warranty and GAP insurance into my financing without telling, or even suggesting it to me. When I questioned the amount of the ... payment I was made aware of this. I had him rip up the contract and do a new one without these items and the payment was reduced substantially. Suha did not advise me of my interest rate ,again, until I asked, although I was skeptical of the rate I purchased the vehicle because it simply fit my needs. While in the finance office I was also subjected to listening to the vulgar language of presumably salesmen and / or finance managers in a nearby cubicle. Two days later I purchased another vehicle for my wife at Village Buick Gmc, which is just down the road from this dealership, and although the facility lacked the modern conveniences that Naperville Toyota offers, the experience was much better. I did not feel "taken" by the finance personnel there and I recieved a much lower interest rate. Needless to say they have earned my future business. I did not have a line of different managers approach me and attempt to sell me aftermarket items or accessories and I did not have to wait an inordinately long time to complete the process, all things that I experienced at th Toyota dealer. In my humble opinion, Suha Oner epitomizes the negative stereotype of a car salesman, which takes away from thehonest hard working professionals such as Larry Dulik.
This was the best experience I have ever had buying a car. I was shopping around for a vehicle, and other dealerships were stringing me along, one in particular had not given me answers on quotes for 6 whole days. Not with Toyota of Naperville. I phone Robert Kieda to ask him to give me some numbers on a car. He was at SAMs at the time and requested to call me back at ... at 1:20 with some numbers. At 1:20, my phone rings; it was Robert. He had numbers for a few different models, and some information on the colors available. We speak more, and I agree to meet him there after I get off work. I walk in that evening, Robert had everything ready to go and the paper work got started. There was no hassle, there was no stress. The fine employees make you feel comfortable. I can not think of a finer institution of which one would buy a car from. The folks at Naperville are a pleasure to work with and a delight to purchase a car from. I could not think of a reason why one would not wish to do business with this facility.