I took the time to answer your survey so I shouldn't be forced to write a narrative as well. We had a nice experience and will keep this Toyota dealership in mind for future purchases.
I wrote a 2 page letter to the owner and my wonderful salesman. Dealing with Leo was a pleasure. I am also impressed by the cleanliness and the amenities provided for customers--Starbucks and a comfortable waiting room.
Went looking for a Camry hybrid. Incentives were on for '09 models. Took out a fully loaded Camry for a test drive. Started cruching numbers for a lease, too high. Backed down to a lease program special (advertised @ $359 a month) only it started out at $499 a month. Sent the salesman back 3 times to get the terms where it should be. When I came to an impasse, I ... showed the salesman the promo on Toyota's website. AHHH! A light went off! As soon as the sales mgr. found out I knew what they knew terms were agreed. I still waited 2 hours to get the paperwork processed and I'm top tier credit. After the deal was made, I inquired why I had to jump through the hurdles and the salesman just smirked. He's young, though. Other than that, they had exactly what I wanted in stock. Service was excellent, although somewhat slow. I showed up because Toyota sent me a $500 coupon. If I am in the market for another Toyota, I would definitely stop back at Toyota of Naperville again.