We were very pleased with our overall experience buying a new Prius from this dealership. Leo was friendly and eager to please. He made it very clear that he welcomed our phone calls if we should have any questions or concerns regarding our new vehicle after the purchase. Before leaving the dealership with our car, the general sales manager even came to see us off and ... congratulate us on our new Prius. We plan to service both our new and old Toyotas at this dealership as well. We have been very happy with our past experience with Jeff Suva in the service department.
First time in the Dealership, first time buyer of a Toyota. People were friendly and help full. They did want to make the sale (a little pressure there). The show room was nice and the facility was very clean. Everyone one involved with the sale was good to work with.
This is my first time buying a new car so I wasn't sure what to expect, but I knew I would buy the car with the lowest price. Naperville Toyota responded to my online quote request - on a Sunday - within 5 minutes and they had the lowest price on the new Prius I wanted. When I arrived at the dealership I was greeted kindly, and with my quote in hand, I was taken on a ... a test drive that was partly on surface streets and partly on a closed course where I was able to experience hills, sharp turns and rapid acceleration and braking. I was already sold on the car but I was especially pleased with the lack of "upselling" that I had heard might happen. I was in and out - including a trade-in - in 2.5 hours. Jacob was a great guide through the process, and when I asked, he took the time to pull out jumper cables and showed me how to hook them up should I ever need them.It was a great buying experience.