After 10 yrs, our existing car gave out on us and we needed to purchase a new vehicle. We just couldn't believe the timing of this new expense plus the idea of beginning a search for a dependable, affordable, fuel efficient family car. (How to make the switch from a minivan to a car???) We need to extend our gratitude to Kris Kosinski for a great car buying experience ... nce. We were stressed over the thought of buying a new car and trying to determine what would work for our family and budget, etc. Kris was able to simplify it all for us. We spent over an hour with him... looking, talking, test driving, etc. Yet never felt the high pressure (that many other car dealers use as a tactic). He was very honest and respectful with us as we tried to make our choice (again based on necessity and budget). Toyota of Naperville should take pride that they built a long lasting relationship with us as customers (many of our neighbors have made their purchases at that location and felt the same way). We really love our new Toyota Prius (even though we were originally nervous about the investment). The purchase was easy and again big kudos to Kris. He also directed us to everyone we needed to deal with to trade in our vehicle and how to upgrade our new vehicle with some interior additions and a warranty. He also followed up with us to see how we enjoyed the vehicle. Also, after the sale he still treated us with the same outstanding customer service he gave us the first minute we walked into Toyota of Naperville. Overall, the place is so clean, the entire staff smiles and greets you...whether or not you are dealing directly with them. Customer service is awesome!Thanks again!
My recent new vehicle purchase from Toyota of Naperville was a positive experience, Nadeem Mirza (sales consultant) proved to be very knowledgeable about the product and took the time to answer all of my questions. He allowed me to take my time test driving vehicles and I did not feel rushed or pressured in any way. Nadeem was able to identify an inbound factory ... vehicle that matched what I intended to order which minimized the "wait time" for delivery. Nadeem made sure to accommodate all of my requests to ensure I was happy with my purchase and kept me well informed through delivery. I would not hesitate to purchase another vehicle from Naperville Toyota and will recommend this dealership (and Nadeem) to my friends and co-workers.
My husband and I bought our first Prius at Toyota of Naperville after talking to Bill Lutz on the phone. We drove 180 miles to go to this dealership because of his willingness to find exactly what car we wanted. He then had it trailered down from Ann Arbor Michigan. We like the friendly and courteous staff, and even come back for routine maintenance. Once we decided ... d because of the weather to have the tires rotated at our local Toyota dealership: never again. Not all dealerships are created equal! On a 25,000 mile maintenance check we stopped to visit Mr. Lutz, and to see what other Prius models were available. With the mileage we have been getting we decided maybe it was time to buy a second one. Mr. Lutz was never pushy, nor told us what we needed. He let us go at our own pace in deciding as to what we wanted to do, as well as deciding on the financing available. Gary Jaros helped us with the paperwork and also made that quick and painless. We drove off with our new Prius and couldn't be happier! We have every intention of returning again!