Harvey Nyien was wonderful to work with. We have known Harvey a couple of years and he has maintained periodic contact with us during last year. When we realized our Prius C was too small and the seats were not fitting us we went to him and explained our problem. Harvey listened carefully and then recommended we try the Prius V. It turned out to be perfect for our ... our needs.Harvey is an excellent communicator. He speaks clearly and concisely. His speed of speaking is moderate so that we understand what he is saying. He speaks in a low volume and doesn't have the HYPE common with so many auto sales people. He is knowledgable about his products and suggests concerns that we should consider in making a purchase decision.Harvey doesn't sell cars but assists the buyer through the process of selecting the right automobile. He is trustworthy and honest. We have purchased 7 automobiles from another Toyota dealer. Harvey has caused us to switch our allegiance to Toyota of Naperville. Thank you, Harvey. You have become a good friend.
After a positively awful experience at Toyota Elmhurst, my car was taken to Toyota of Naperville after experiencing a catastrophic mechanical failure (i.e., clutch and transmission needed to be replaced). First of all, they were very friendly and seemed to empathize with our situation. They gave us a loaner without us even asking. While the car was being serviced ..., Chris gave us regular updates regarding the status of the vehicle. That helped ease some of the anxiety we were both feeling. Chris also assisted us with filing a claim through Scion regarding the repair (since the car was just past the warranty but experienced a serious failure anyway). The claim was denied but nonetheless, I felt like I actually did something just by filing the claim. The car was fixed two days earlier than expected which was also a nice surprise. Robin the service manager checked in with us to make sure we were happy as she had been receiving regular updates about our situation from Chris as well. She seemed very genuine and we appreciated her reaching out to us. The car is fixed and so far, so good!I do have one complaint, at check-out I asked if there had been any other issues that might need to be addressed with car (new brakes soon, oil change soon, low fluids, etc) and was told that they didn't check. I asked them if they typically do a 40-point inspection on the cars they service and was told they only do that w/ oil changes. Now oil changes are only $29.99 and I just spent $3500.00 in your shop, I think a 40-pt inspection is more than warranted!
I had an excellent experience at Toyota of Naperville all due to my Sales Consultant!He was attentive,informative and truly displayed excellent customer service.I am recommending Kris to all my friends and coworkers! The service provided was top notch! They have my vote for A in Customer service. I would never go to another dealer with the type of service I experience ...e. Thank you Toyota of Naperville!