Excellent car-buying experience. Both Justin and Mike were very friendly and knowledgeable and I didn't feel pressured by either of them. I had done a fair amount of research and was reasonably sure the Prius V was what I wanted --they did a great job going over everything and answering all my questions. And Gary did a nice job with all the paperwork - explained ... ed everything very well. Also had an unfortunate encounter with a pothole the day after I drove my new car home, so also got acquainted with the service department folks who did a great job. Clearly, just buying the car is only half the story --but if they continue to provide the same level of excellent service, I'm sure I will continue to be a very happy customer!
Mike Beck was very pleasant to work with and gave us a decent price on our new Highlander. While the price wasn't as good as I hoped it could be, we both left with a price we could live with. Mike's attitude made the difference for us between walking to another dealer to get a better deal or making the sale on the car we wanted. It was very low pressure (until we got ... to the business manager) and we enjoyed that. The only reason Toyota of Naperville is marked good instead of great was the high pressure from the business manager to sell us on extended warranties and service. We thought we were going to talk financing options but instead got a lengthy sales pitch on extended warranties and never really got much from him on financing options.
Kris Kosinski was a professional, businesslike and friendly man as I remember him when I bought my Camry. It seems that Kris likes sells cars, he likes customers, and that activity makes him happy. I would recommend to any of friends to make a deal with Kris while buying a car at Toyota of Naperville