Fantastic professional group of people that really cares about your needs. Always goes an extra step to make sure that the customer is happy.How many dealership do you know that any sales rep will offer to purchase you a drink or a bag of chips if they see you are there waiting for your car to get done.and where can you fine a dealership that offers unlimited amounts ... s of free Starbucks coffee or a bottle of water.
Very good experience with Alain Vilma. We'd highly recommend him. We were very happy with the car and the price. The only thing that kept this from being a five-star experience was the hard sell for the extended warranty at the end. We declined but the business manager (not Alain) kept pushing it and telling us about all the things that could go wrong with the car. He ... dropped the price four times, and when we still politely declined, he made us feel like we did something wrong. Not the way I expected to be treated after dropping $30,000 at the dealership. Like I said, my wife and I liked everything else about Toyota of Naperville, so we'd most likely go back. But I just wish that it didn't end by enforcing the worst negative stereotypes of car dealerships.