What a step up! After visiting two other Toyota dealerships, I felt like I was walking into the Ritz when I entered Toyota of Naperville. Leo Lopez was the most personable, helpful and thorough dealer I have met. He worked very hard to give me the best deal possible and remained helpful and pleasant the whole time. He was a very good instructor on the test drive track ... and he explained all about the car. I really appreciated his fabulous customer service. He sacrificed his day off work to come in and do my purchase at my convenience. Whatever he is being payed, its not enough. Doing he paperwork with Gary Jaros was easy and painless. He is very knowledgeable and explained everything very well and had a good sense of humor.
My wife and I have been using Toyota of Naperville since 2006, when my wife purchased her Corolla there, and we have been loyal customers ever since. On my visit in January 2013, I was in for service, and found a 2011 Camry that was priced just right. Harvey Nyien and Mark Witt were patient and professional during the entire process, and made me feel very comfortable ... and there was never any pressure to close the sale. Suha Oner in the Finance Department was also very pleasant and professional, explaining the different warranty options and once again, there was never any high pressure to buy.I have recomended Toyota of Naperville to many of my friends over the years, and my recent visit solidifies my belief that the best place to buy a car in Chicagoland is Toyota of Naperville! Thanks again to Harvey, Mark and Suha!
We worked with Dave over a period of about 6 months. He was very knowledgeable, helping us choose between the Rav4 and the Highlander to get the vehicle that best suited our needs. Throughout the process he was attentive but not overbearing. Dave's good humor and attention to our needs ultimately proved to be very important in choosing which dealership we wanted to do ... do business with (we also looked at the St. Charles and Lombard dealerships). We felt that Dave maintained a fair balance between representing our interests and those of Toyota of Naperville. We signed for our Highlander on Thursday, they located the particular car we wanted in Milwaukee, got it here, did the final prep and we were able to take delivery on Friday -- a good example of the top notch service we have come to expect. Thank you.