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Kareem was very friendly and easy to talk to. If I had questions he always had answers and I felt that they were honest and truthful. I felt comfortable walking into the dealership and working with him. I would recommend the dealership and Kareem to anyone interested in buying a vehicle.Thank you.
Dave was extremely helpful in assisting me in choosing my very first car! He listened to all of my needs and only chose to show me cars that I could actually afford and that I would like. The entire process went so smoothly and was completely stress free. Thanks Dave!
After a positively awful experience at Toyota Elmhurst, my car was taken to Toyota of Naperville after experiencing a catastrophic mechanical failure (i.e., clutch and transmission needed to be replaced). First of all, they were very friendly and seemed to empathize with our situation. They gave us a loaner without us even asking. While the car was being serviced ... , Chris gave us regular updates regarding the status of the vehicle. That helped ease some of the anxiety we were both feeling. Chris also assisted us with filing a claim through Scion regarding the repair (since the car was just past the warranty but experienced a serious failure anyway). The claim was denied but nonetheless, I felt like I actually did something just by filing the claim. The car was fixed two days earlier than expected which was also a nice surprise. Robin the service manager checked in with us to make sure we were happy as she had been receiving regular updates about our situation from Chris as well. She seemed very genuine and we appreciated her reaching out to us. The car is fixed and so far, so good!I do have one complaint, at check-out I asked if there had been any other issues that might need to be addressed with car (new brakes soon, oil change soon, low fluids, etc) and was told that they didn't check. I asked them if they typically do a 40-point inspection on the cars they service and was told they only do that w/ oil changes. Now oil changes are only $29.99 and I just spent $3500.00 in your shop, I think a 40-pt inspection is more than warranted!