A Very Good Experience From Start to Finish!I bought a brand new Highlander and I had a truly great experience all the way through! This is really a top-notch dealership - far better than any of the other dealers I visited in my search process. I worked with Tom Clancy and I visited this dealer several times before I actually purchased the vehicle and each time was a ... a good experience. Tom didn't want to just sell me any car, he wanted to make sure I was getting the right car and was patient with me during the decision-making process. I called before I visited each time and made an appointment, and Tom parked the vehicles that were matching my criteria in front so they were ready for me to test drive when I arrived. We went on several test drives and Tom knew all about the features of each car. I didn't know about the test track in Naperville, but that was pretty neat that I could test drive the cars there. The negotiating process was smooth and up front and they didn't use any gimmicks that seem to be all too common at other dealers these days. I feel like I got a great deal with what they gave me for my trade-in and with what I paid for the new car. On the day that I bought the car, I called ahead again because we had already agreed on a price, and they had everything ready when I arrived and it was a seamless process. I had to meet with several people, as you always do when you buy a car, and every one of them was competent and polite. This dealer seems to have an efficient system in place for purchasing a car, which is a lot different from some of the horror stories I've heard from my friends who recently bought cars from Hyundai and Ford. To top it off, they had my new car washed and spotless by the time I was done with the business part of buying the car. Tom put on my new license plates and even helped me move my stuff from my old car to my new car. Then he showed me how to work all of the features of the new car and even configured my phone for the Bluetooth. I certainly wasn't expecting that buying a car was going to be this enjoyable and smooth.Overall, I give them an A+ and I would highly recommend this dealership. **If possible, try to work with Tom Clancy when you go there because he was very honest and, by far, the best salesperson I've dealt with in a long time!
Jim Novak was a great salesperson. He made the process very easy, no pressure, and was very competent.Aj Reilly was wonderful. He explained everything thoroughly and answered any questions, he to was very knowledgable and made the process seamless. From the time we stepped into the dealership everyone we encountered was very helpful and at no time did we feel any ... pressure.
Main reason we chose to buy from this dealership was because the sales rep was easy to work with and he was not pushy. Kris and his team went above and beyond. They were very friendly, helpful and really nice to deal with. It was a great new car buying experience.