My wife and I had an excellent experience at Toyota of Naperville. This experience was a primarily the result of our salesman, Harvey Nyien. He demonstrated a sincere interest in our needs in driving, e.g., how many miles we drove, the use of the car, such as hauling wheel chairs, etc. Harvey let the Toyota Avalon sell itself by having us drive the car, while ... explaining how the car would best meet our needs. Harvey is a very unique salesman - his main concern is the customer - not just selling cars. Toyota should use Harvey as their official sales instructor.
Pleased with the 1st experience with Mike Beck, the dealership, The Prius II, plus we need to replace another car, the price was a real value. Must repeat from first review "We came in knowing what we wanted and Mike Beck worked with us. Toyota builds a car with the technology that we wanted especially the fuel efficiency." Driving it is believing it.