Both Jacob and David went out of their way to make sure we were satisfied. They fully explained all options for their respective area and worked together to make sure we did not have any lingering questions. Jacob was very pleasant and cordial and went out of his way to find the car we came in to initially purchase. As it turned out we picked out the car which was on ... display ten feet from his desk. Thankfully we were provided with the leather option we did not know could be added. We made the decision to purchase. As the car was being removed from the showroom for our test drive, two customers were laying in wait for the same car if we decided no. This is our first purchase from Naperville Toyota and so far it seem like a class outfit! Also thanks to the finance person who closed our transaction with full explanations of all services and options.
Robert was a very patient and diligent person that I had the pleasure of working with. He knew how to create a friendly and comfortable atmosphere and I am very grateful for that experience. Thanks !
From the minute I walked in the door, I felt very welcome. I asked to see Dave Z. and he was available right away. I had contacted Dave the day before to let him know which car I was interested in and he had it ready and waiting for me to test drive when I got there. When we drove over to the test track, he spent the entire time pointing out all the features of the ... car and was willing to answer any question I had, no matter how silly the question may have seemed. He took me through the track and pointed out all the safety features of the car while I was driving. Once we got back to the dealership, I was given a thorough explanation of what the next steps were in purchasing the car. Overall, the experience was great. From dealing with Dave Z., to the other Dave who helped me pick some extra things I wanted to purchase for the car (rust proofing package, car mats, etc.) to the the young man I dealt with in finance, it was an overall awesome experience. I am so excited to be driving a new car and to feel completely satisfied in the purchase I made. I look forward to many years of service at the Toyota of Naperville dealership. I will tell all my friends about the awesome experience I had. Sincerely, Kristine LaLeike