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Mike was very helpful and accommodating. He is very knowledgeable and very friendly. I was extremely impressed with Mr. Beck, I was nervous going in and he put me at ease right away. I came in wanting to buy a new car, but I wasn't sure if I would get approved, he did everything he could to make the deal a good fit, and him and I were both very happy by the end. It ... was a very pleasurable experience and I will definitely visit him in the future.
Very good experience with Alain Vilma. We'd highly recommend him. We were very happy with the car and the price. The only thing that kept this from being a five-star experience was the hard sell for the extended warranty at the end. We declined but the business manager (not Alain) kept pushing it and telling us about all the things that could go wrong with the car. He ... dropped the price four times, and when we still politely declined, he made us feel like we did something wrong. Not the way I expected to be treated after dropping $30,000 at the dealership. Like I said, my wife and I liked everything else about Toyota of Naperville, so we'd most likely go back. But I just wish that it didn't end by enforcing the worst negative stereotypes of car dealerships.
My wife and I wanted to lease a Mini-SUV. After checking several dealerships we bought a new Toyota RAV 4 from Toyota of Naperville. Everyone was very friendly, helpful and well informed. Tim O'Connell did a great job in answering all of our questions and we were well satisfied. The price, terms, maintenance package offered on the RAV 4 lease was just what we were ... were looking for.