The entire experience couldn't be better. Seldom have I been so impressed with a dealership - from customer service to facility cleanliness as well as the unique and massive layout to the final pricing...Toyota of Naperville 'GETS IT! Bravo to everyone for working so seamlessly and collaboratively. Harvey, with his quiet demeanor, LISTENS and he is committed to making ... ing it all work for you. NO pressure - I was looking at four other dealerships, but I made the purchase at Toyota of Naperville because of the way everyone works together to 'make it right'. Hats off to Mark Witt for understanding the hour plus drive for me to get there, and making a final price offer 'that I couldn't refuse'. Great folks are the foundation of a great place! Keep it going!!
i had been looking for a used car for my 18 y/o daughter for months. i had purchased a used car for my 19 y/o daughter the year before and was dreading the process. i like shopping on auto trader but had gotten sick of dealers who left cars posted for weeks afer they had been sold just to get you to come in i suppose. i decided to start shopping at dealers one by one ... until i found what i needed. i live a distance from naperville but i knew there were many dealers on ogden ave. i had printed off a few cars available at toyota of napervile but truly expected them to be gone like so many i had gone to look at recently. to my surprise they were all there and actually looked as nice as the pictues! dave greeted us and walked the lot with us. he listened to what i was looking for and did not try to sell me something way out of my price range or a style i wasnt interested in to make a sale. i appreciated his knowledge of the cars offered and he didnt have to run back and forth looking up information. i test drove a pontiac g5 on your cool test tract and felt comfortable with my choice. the purchase went smooth and quick and the car was ready when he said it would be...the recall work was taked care of and a door piece replacement part i inquired about was ordered and will be sent to me when it come in. wow! that didnt hurt at all! dave i will keep your card on file and hopefully the next car will be mine!