Rare is the occasion in today's times that one can write about a positive customer service experience. So this letter is actually a pleasure to write for me today. This is especially true due to the fact it emcompasses a number of various departments to work cohesively for an optimal outcome.My first contact with Toyota of Naperville was a phone call I placed to ... inquire about some vehicles on their website. I was directed to Thea in the Sales Area. She was polite and answered a number of inquiries of mine. I called latter that day and asked for her extension. She was away but my call was returned within fifteen minutes. In my profession I'm on the phone all day and leave voicemails that get returned in the range of hours, days, or never at all. The next morning I entered the dealership and met Dave Zidlicky who greeted me warmly. Thru my research I knew the vehicles I was interested in seeing and Dave quickly obtained the keys. He was extremely knowledgeable of the vehicles operations and features. Making a selection we went for a test drive at the offsite test facility. During the test drive phase I expressed an interest in a different color that was not in the current stock. Upon our return Dave immediately began working on meeting that request. He kept saying "How do I earn your business and sell you a vehicle you want." Although selling a vehicle is of course in a Sales Associates best interest he was willing to wait several weeks if needed in order for my desired color to arrive. It was refreshing that he was not pressing for a hard sell.I choose to pursue the vehicle I test drove and we entered negotiations. After a little back and forth negotiating a deal was struck and at no point did I feel pressured to make this purchase. So next I met Gary from the Finance Department. He asked to confirm some numbers several times to ensure the accuracy of the documents he was preparing. He also asked throughout the entire signing process if I needed any further explanation of the documentation. I did not feel rushed in this process.So lastly, I met Dave again who then went over the basic functions of the vehicle's operations in the Pick-up Area. Now, I'm not going to say it was perfect process but everyone I had contact with made a point of quickly addressing any issues and my calls were returned promptly by the staff. And it is for this reason I have choosen to take this time to write this rather lengthy letter of recommendation for Toyota of Naperville.
On our first visit, we felt very pressured and weren't very happy with the customer service. However, when I returned I was helped by Justin who was wonderful. Really took his time with me and called after my purchase to make sure I was enjoying the car and to call if I had any questions. Justin is a wonderful sales associate and part of the reason I bought from this ... dealership, because our first visit was not as pleasant.
A couple months ago I purchased my first new car from Toyota of Naperville. I used Yahoo Autos to gather information from various dealerships in the area. Christopher Davis returned my message in a timely manner with the exact information I needed. Other dealerships responded saying, "don't have what you're looking for but we have...". Chris got back to me with the ... the model information I was looking for as well as competitive pricing. After setting up an appointment, Chris was there to greet me and help me with the decision process. He was prepared, professional and really nice. I'm very satisfied with my purchase (and the price). I would recommend paying him a visit if you're in the market for a Toyota!