From the moment I walked into the dealership, Chris made me feel very comfortable. He spoke to me respectfully about the cars and their options. We sat in several cars, and he answered all my questions in detail and to my satisfaction. When I eventually chose one to buy, he explained each step of the process, and introduced me to each person in the dealership that I ... t I would be working with along the way. At no time did I ever feel pressured to buy an extra option that I did not want. It felt like a partnership with him, and with every other member of the team. He has followed up with me several times already, to make sure that I'm happy with my purchase, and to ask if I have any questions he could answer.All in all, I'm very happy with my new car, the purchase process, and Chris in particular.
I'm very happy with my new truck. Best service ever! I will send as much customers I can to kris k and Toyota of NapervilleThank you .
Well this is my second time writing this as your site crashed and I lost all my work when i hit submit!Anyway, this dealership really treated me right and in particular, Brian McGinley, made car buying a pleasurable experience. I think we all worry about the hard sell salesman or getting a salesman who isn't that knowledgeable and is just trying to get you to buy, and ... d trying to upsell you all the way. Brian is none of those. He really knows the product, is a very friendly guy, not pushy but able to listen to me and advise me accordingly. He is everything you'd want in dealing with a car saleman.The other individuals I dealt with there were also pleasant not pushy - so overall it was a really good experience. I ended up buying a RAV4 which had to be ordered since my particular choice of options were a little unique! It was delivered within the 6-8 week time frame promised. My car was ready for me and in great shape and Brian gave me a nice tutorial of all the features before I drove off, letting me know i could call him with any questions on the car.